Privacy Policy

Queue Sync Ai · Effective 15 October 2026 · Version 2026-10-15

Queue Sync Ai is a business customer relationship management (CRM) app provided by Netar Singh. This policy explains how the app handles account, workspace, CRM and optional business-call information. Contact netar.paidmarketing@gmail.com for support or privacy requests.

Account and CRM information

We process login details, user identifiers, workspace membership and roles to authenticate users and control access. CRM information supplied by authorized users may include customer and lead names, phone numbers, email addresses, project details, statuses, notes, follow-ups and team activity. This information supports the workspace’s customer relationship and follow-up work. Your organization manages its workspace and determines which authorized members can access its business records.

Optional business-call tracking

Business-call tracking requires a separate in-app disclosure, your affirmative consent and relevant Android permissions. When enabled, the app uses call numbers, incoming/outgoing direction, call times, duration and outcomes, together with CRM associations and notes, to create business-call history in your workspace. Approved business events may be sent to the workspace in the background, including retries when connectivity returns.

Known CRM business contacts require valid account/workspace consent. An unknown call requires your explicit Business approval before its call event is sent. Marking a call Personal excludes it from business-call sync. Unapproved and legacy queued events are not automatically authorized by new consent. Phone-state and Call Log access support call detection and outcome/duration matching. Contacts permission allows Android call-screening callbacks for calls from saved contacts; the app does not bulk-import your device address book as CRM contacts.

You can decline optional tracking and continue using ordinary CRM features. Turn it off or revoke consent in Settings → Call Tracking; Android app settings also let you revoke permissions. Revocation stops future call capture and delivery, including queued retries requiring that consent. It does not delete previously stored CRM records. Tracking depends on Android permissions and system/background availability.

Storage, providers and access

Account authentication and CRM storage use Supabase. Authorized workspace users can access workspace data according to their roles. Technical information such as network addresses and request metadata may be processed by infrastructure providers to operate and secure their services. Support messages are handled using Gmail. These public pages are hosted by Cloudflare Pages, which may process technical request data to serve and protect the website. The public pages contain no advertising or analytics scripts.

The app stores session information, CRM caches and pending call/consent records locally. Login/session storage uses Android Keystore-backed protection; this is not a claim that every local record is encrypted. The app communicates with its backend over HTTPS. No system can guarantee absolute security. Workspace exports and records shared through user-selected external apps are also subject to the recipient’s practices. We may disclose information where required by applicable law.

Retention and deletion

Account and CRM records are retained while the workspace needs them to provide the service. Normal lead/customer Delete actions may soft-delete records rather than erase their stored contents. Workspace Admins may manage authorized leads, customers and team users through available workspace controls without company permission. Team removal or reassignment may leave associated business history.

For full account/workspace closure, associated-data deletion, unresolved deletion or an individual request about your own data, use our Account & Data Deletion page or contact the address below. The owner checks identity and workspace authority, handles the request and explains any lawful retention requirement. Revoking consent or uninstalling does not remove server records. Android Clear storage/uninstall removes app-local data; exported copies and backups may need separate handling. We do not promise instant erasure of every copy or a fixed, unverified retention period.

Your choices and requests

Contact netar.paidmarketing@gmail.com to request access, correction, account closure or deletion, or to raise a privacy concern. You may contact us about your own information even if you do not hold a CRM account. Do not send passwords, OTPs or unnecessary call histories. This app is intended for business users, not children. Policy updates will be published on this page; material changes to optional call processing require the corresponding updated in-app disclosure and consent.